Remote Customer Service Representative

Overview

MPF Federal is seeking a Customer Service Representative to work remotely with strong customer service experience, capable of handling multiple applications and providing excellent care to Veterans and Providers.

In Short

• Work remotely as a Customer Service Representative.
• Provide excellent customer care to Veterans and Providers.
• Answer incoming phone calls and identify customer needs.
• Document required information in computer systems.
• Assist customers in navigating CCN websites.
• Ensure patient confidentiality with all health information.
• Research complex issues across multiple databases.
• Communicate effectively with team leaders.
• Adhere to daily schedules and assignments.
• Maintain strict member and company confidentiality.

Requirements

• Strong customer service experience.
• Proficient in Microsoft Word, Excel, and Outlook.
• Ability to work in a structured, production environment.
• High-speed internet connection required.
• Must have a distraction-free work area.
• Excellent communication and problem-solving skills.
• Ability to handle sensitive information with confidentiality.

Benefits

• Compensation starting at $15.00 per hour.
• Work from home flexibility.
• Engage in meaningful work supporting Veterans.
• Opportunities for professional development.