Customer Service Representative - Remote

Overview

MPF Federal is seeking a Customer Service Representative to work remotely with strong customer service experience.

In Short

• Provide excellent Customer Care to Veterans and Providers.
• Answer incoming phone calls and identify customer assistance needs.
• Assist customers in navigating CCN websites.
• Respond to questions from In-Network providers regarding Veteran benefits.
• Research complex issues across multiple databases.
• Maintain patient confidentiality and handle health information responsibly.
• Work effectively in a structured, production environment.
• Adhere to daily schedules and assignments.
• Engage in ongoing quality improvement for interactions.
• Perform other related duties as assigned.

Requirements

• Strong customer service experience.
• Computer savvy with the ability to maneuver between multiple applications.
• High-Speed Internet and a distraction-free workspace.
• Professional background is a must.
• Ability to create, copy, edit, save, and send documents.
• Excellent communication skills.
• Ability to handle confidential information.
• Active listening and problem-solving skills.
• Ability to work in a call queue and adhere to schedules.
• Willingness to engage with Veterans and Providers compassionately.

Benefits

• Compensation starting at $15.00 per hour.
• Remote work flexibility.
• Opportunity to assist Veterans and make a difference.
• Structured work environment.
• Ongoing training and quality improvement initiatives.