Customer Service Representative - Remote

Overview

The Customer Service Representative role involves receiving, investigating, and responding to member and provider calls regarding claims, benefits, and general inquiries in a timely and accurate manner.

In Short

• Must have a minimum of 2 years' call center experience.
• Answers all telephone calls within established department standards.
• Tracks all calls within the Health Axis and IKA databases.
• Participates in new employee orientation and ongoing education.
• Responsible for understanding OTC benefits and medical management processes.
• Maintains a positive and professional attitude.
• Shifts may vary from 8am – 10pm ET Mon-Friday, potentially including weekends.
• Attention to detail is required to maintain quality metrics.
• Interacts professionally with employees, customers, and suppliers.
• Participates in projects as assigned by supervisors.

Requirements

• High school diploma or GED required.
• Minimum of two years call center experience required.
• Previous experience in a customer service environment preferred.
• Ability to read and interpret documents and calculate figures.
• Excellent oral and written communication skills.
• Effective listening skills.
• Ability to perform work in an unbiased and analytical manner.
• Proficient in MS Office with basic computer skills.
• Excellent customer service skills.

Benefits

• Opportunity to work in a people-first environment.
• Engagement in a collaborative team culture.
• Professional development through ongoing education programs.
• Potential for flexible working hours.
• Contribution to transforming healthcare administration.