Customer Service Representative - Remote

Overview

As a Customer Service Representative for our luxury retail client, you will be the voice of a global brand known for style, exclusivity, and experience. Your role goes beyond resolving concerns — it's about delivering a premium level of service that reflects the elegance and care our customers expect.

In Short

• Deliver world-class customer care through inbound and outbound calls.
• Show up for assigned shifts and follow scheduled breaks and lunches.
• Uphold ClearSource's standards of excellence in accuracy, connection, and ease.
• Act as a brand ambassador, advocating for the customer's needs.
• Utilize ClearSource systems and tools for information tracking and order coordination.
• Collaborate with internal teams to handle customer concerns effectively.
• Maintain discretion and professionalism with high-profile customers.

Requirements

• At least High School Diploma or equivalent.
• Minimum of 2+ years in retail customer service and experience working from home.
• Excellent communication skills in English, both written and verbal.
• Strong interpersonal skills and ability to handle high-end customers.
• Tech-savvy and comfortable using CRM tools and online communication platforms.
• Must pass a Typing Test (minimum 60 WPM).
• Willing to work in a remote setup and adaptable to schedule adjustments.

Benefits

• Opportunity to be part of a fast-growing, high-performing team.
• Engaging work environment with a focus on employee well-being.
• Comprehensive training and support.
• Chance to work with a luxury brand and enhance your customer service skills.