Customer Service Representative - Remote

Overview

We are looking for a Customer Service Representative who is compassionate, detail-oriented, and service-driven to support our customers through every step of their experience.

In Short

• Respond to customer inquiries via email, chat, and social media.
• Guide customers through the order process.
• Coordinate with internal teams to track order progress.
• Handle service issues and delivery concerns.
• Document customer interactions and feedback.
• Identify recurring issues and recommend improvements.
• Support post-delivery follow-ups.
• Maintain confidentiality when handling personal stories.
• 2 years of customer service experience preferred.
• Strong emotional intelligence and empathy.

Requirements

• Exceptional written and verbal English communication skills.
• Comfortable working in a fast-paced, remote environment.
• Familiar with CRM or customer service platforms.
• Detail-oriented with strong organizational abilities.
• Passion for creativity or meaningful storytelling is a plus.

Benefits

• No pay cuts; you get your full salary.
• Talent Referral Program with rewards.
• Executive coaching and career support.
• Work directly with international clients.