Customer Service Representative - Remote

Overview

As a Customer Support Representative at CareMetx, you will handle customer inquiries, troubleshoot issues, and provide guidance on using our products effectively, ensuring a high level of customer satisfaction.

In Short

• Deliver consistent, high-quality, and responsive support to external customers.
• Answer inbound support phone calls and emails.
• Troubleshoot issues using remote tools such as Teams Meeting and Quick Support.
• Set expectations and manage reported issues through to their completion.
• Escalate issues to the appropriate team to ensure resolution.
• Document, track, and manage all support requests, communications, and actions in Microsoft Dynamics.
• Monitor the Prior Authorization Case Board.
• Monitor the Benefits Investigation Case Board.
• Be proactive about case dates of service and reach out to our partners when necessary.
• Maintain regular and reliable attendance, including being present, on time, and prepared for work as scheduled.

Requirements

• Bachelor’s degree preferred.
• 1 year of prior professional experience (software or healthcare industries preferred).
• PM/EMR, Prior Authorization, or clinical workflow experience highly desired.
• Proficient in MS Office and related products.
• Exceptional communication skills for both internal and external communications.
• Must possess highly ethical characteristics and values.

Benefits

• Flexible schedule and hours.
• Opportunity to work in a niche industry.
• Work with a dedicated team.
• Equal employment opportunity employer.
• Encouragement for equivalent experience and education.