Customer Service Representative - Remote

Overview

We are seeking a detail-oriented and personable Customer Service Representative to handle client inquiries, resolve issues, and provide outstanding support across multiple communication channels.

In Short

• Answer customer calls, emails, and chat inquiries promptly and professionally.
• Assist clients with service information, billing inquiries, and account updates.
• Track shipments and provide accurate delivery status updates.
• Record and manage customer interactions in CRM systems.
• Handle complaints, resolve service issues, and escalate when necessary.
• Support internal teams with order coordination and documentation.
• Maintain a positive, empathetic, and professional attitude with customers.

Requirements

• High school diploma or equivalent (post-secondary preferred).
• Previous experience in customer service, call center, or logistics preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and organizational abilities.
• Proficiency with Microsoft Office and CRM/ticketing systems.
• Ability to multitask and work in a fast-paced environment.
• Reliable internet connection and quiet workspace (for remote positions).

Benefits

• Competitive pay and performance-based bonuses.
• Remote and flexible work options.
• Career growth opportunities within the organization.
• Supportive team environment and training programs.