Customer Service Representative - Remote

Overview

The Customer Service Representative provides essential support to clients and assists the account management team with various responsibilities, ensuring excellent customer service and efficient operations.

In Short

• Provide administrative support to Account Executives and Managers.
• Assist in coordinating client activities.
• Communicate with clients and carriers via phone or email.
• Handle customer inquiries and service concerns.
• Manage claim inquiries and follow-ups.
• Assist with billing and documentation.
• Update client policy information in the agency management system.
• Organize client files and records.
• Perform data entry and research tasks.
• Support team projects as needed.

Requirements

• Fluent in English and Arabic.
• 2+ years of professional work experience.
• 1-2 years of customer service experience.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Self-motivated and team-oriented.
• Strong time management and prioritization skills.
• Detail-oriented approach to work.
• Ability to learn new software quickly.
• Access to a reliable computer and internet connection.

Benefits

• Full-time position with set working hours.
• Opportunity to work with an expanding American firm.
• Training and development opportunities.
• Be part of a high-standard customer service team.