Customer Service Representative - Remote

Overview

The Customer Service Representative will support the Securities business to business (B2B) call center functions, ensuring accurate order placement and timely delivery while providing exceptional customer service.

In Short

• Support B2B call center functions.
• Work with various departments for order accuracy.
• Provide quotes and assist with customer inquiries.
• Maintain knowledge of products and policies.
• Deliver strong customer service in a fast-paced environment.
• Meet daily/monthly performance goals.
• Participate in projects supporting call center needs.

Requirements

• High school diploma or equivalent required.
• Experience in a call center or customer service role preferred.
• Strong organizational and time management skills.
• Excellent interpersonal and communication skills.
• Ability to adapt to rapidly changing technology.
• Team player in a dynamic environment.

Benefits

• Comprehensive health plans.
• 401(k) program with company contribution.
• Flexible time off benefits.
• Inclusive fertility/adoption benefits.
• Employee Resource Groups for inclusivity.