Customer Service Representative - Remote

Overview

The Customer Service Representative role focuses on providing support to members and providers by addressing inquiries regarding claims and benefits in a timely manner.

In Short

• Must have a minimum of 2 years call center experience.
• Answers all telephone calls within established department standards.
• Tracks all calls ensuring concise and factual documentation.
• Participates in new employee orientation and ongoing education programs.
• Responsible for understanding OTC benefits and medical management processes.
• Maintains a positive and professional attitude.
• Shifts may vary and weekend hours may be required.
• Attention to detail is required for maintaining quality metrics.
• Interacts professionally with employees, customers, and suppliers.
• Works effectively as a team contributor and independently.

Requirements

• High school diploma or GED required.
• Minimum of two years call center experience required.
• Previous experience in a customer service environment preferred.
• Ability to read and interpret documents and calculate figures.
• Excellent oral and written communication skills.
• Effective listening skills.
• Proficient in MS Office with basic computer skills.
• Excellent customer service skills.

Benefits

• Engaging and human-centric work environment.
• Opportunities for ongoing education and professional development.
• Team-oriented culture focused on collaboration.
• Commitment to a people-first approach.