Customer Service Representative - Remote

Overview

In this role, you will work in an energizing, fast-paced environment focused on delivering exceptional service to our customers through multiple interactive channels of communication.

In Short

• Provide support to customers and field partners for all our brand stores in North America.
• Manage unique, complex, or escalated customer issues.
• Determine solutions independently and think creatively.
• Ensure accuracy and compliance with customer calls related to Risk Management.

Requirements

• Proven experience in customer service and/or a high pressured environment.
• Strong verbal and written communication skills.
• Ability to manage complex issues and deescalate situations.
• Innovative solutions that enhance customer experience.

Benefits

• Work in a dynamic and inclusive environment.
• Be part of a company committed to sustainability and equality.