Customer Service Representative - Remote

Overview

As a Customer Service Representative at Colibri, you’ll play a vital role in supporting our customers and enhancing their experience through effective communication and problem-solving.

In Short

• Build and maintain professional relationships with customers.
• Provide technical support and anticipate customer needs.
• Process orders, refunds, and other customer requests.
• Engage with customers via phone, email, or chat.
• Maintain a deep understanding of products and services.
• Navigate new software and manage multiple screens.

Requirements

• High school diploma or equivalent.
• Proficiency in Microsoft Office.
• Reliable internet connection and quiet workspace.
• Customer service experience (preferred).
• Strong interpersonal and communication skills.
• Commitment to individual and team success.
• Competencies in problem-solving and time management.

Benefits

• Be part of a mission-driven team.
• Opportunity for continuous learning and growth.
• Supportive company culture.