Customer Service Representative - Remote

Overview

At Solutions iT, we are dedicated to creating a simple and peaceful existence for our clients by blending the human element with industry-leading services. As a Customer Service Representative, you will play a crucial role in our mission to provide an exceptional IT support platform for everyone. We believe that people supporting people is the key to helping our clients live their dream, and we are looking for passionate individuals who share our vision. In this position, you will be the first point of contact for our clients, assisting them with their inquiries, technical issues, and providing ongoing support to ensure their satisfaction. Your excellent communication skills and ability to problem-solve will help us maintain our reputation for outstanding service. Working at Solutions iT means being part of a team that values collaboration, empathy, and a commitment to excellence. If you are someone who enjoys helping others and is eager to make a difference in the world of IT support, we encourage you to apply and join our friendly team. Together, we can make technology work for everyone!

In Short

• Answers all incoming calls within three rings.
• Provides exceptional phone support to minimize time spent on phone calls, while maximizing the quantity of customers supported.
• Assists other team members with communications to clients as required.
• Creates, triages, and troubleshoots client issues.
• Provides a quick-fix phone support using our proprietary support tool.
• Provides in-house support for technicians to assist in troubleshooting and solving issues.
• Exhibits excellent communication skills, including listening and comprehension.
• Ensures that appropriate actions are taken to resolve customers' problems and concerns.
• Maintains customer accounts and records of customer interactions.
• Escalates complex issues to supervisors.

Requirements

• Excellent communication skills.
• Strong problem-solving abilities.
• Experience in customer service or IT support.
• Ability to work collaboratively in a team environment.
• Attention to detail in maintaining customer records.

Benefits

• Opportunity to work in a supportive team environment.
• Training and development opportunities.
• Possibility of career advancement within the company.