Customer Service Representative - Remote

Overview

The Customer Service Representative (CSR) is responsible for providing service to accounts and handling team calls. This role involves processing orders, handling customer inquiries, and supporting the sales team.

In Short

• Provide service to accounts and team calls
• Process orders and manage returns
• Respond to customer inquiries
• Support sales team with information and troubleshooting
• Communicate effectively with customers and management
• Maintain knowledge of products and services
• Document processes and maintain account information
• Work efficiently in a fast-paced environment
• Meet deadlines and manage multiple tasks
• Participate in self-development and training

Requirements

• High school diploma or equivalent required
• College experience or two-year degree preferred
• Strong service mentality
• Excellent oral and written communication skills
• Attention to detail
• Strong organizational skills
• Exceptional math skills
• Proficient in order entry and computer skills
• Self-motivated and team-oriented

Benefits

• Equal Employment Opportunity employer
• Commitment to reasonable accommodations for individuals with disabilities