Customer Service Representative - Remote

Overview

The Customer Service Representative (CSR) is responsible for providing a premium experience while interacting with customers, processing orders, and supporting the sales team.

In Short

• Key interface for customer inquiries including order status and product information.
• Communicates effectively with customers and internal teams.
• Resolves customer-related problems and implements preventive measures.
• Maintains knowledge of new products and product changes.
• Documents customer account information and procedures.
• Demonstrates MasterBrand's Six for Success principles.
• Meets deadlines in a fast-paced environment.
• Utilizes Microsoft Office for order entry and documentation.
• Self-motivated and team-oriented.
• Performs additional duties as assigned.

Requirements

• Strong service mentality dedicated to customer satisfaction.
• Excellent oral and written communication skills.
• Attention to detail and accurate documentation.
• Strong organizational skills with multitasking ability.
• Exceptional math skills, particularly with fractions.
• Product knowledge and order entry skills.
• Proficient in Microsoft Word, Excel, and Outlook.
• Self-motivated and able to work in a team environment.

Benefits

• Equal Employment Opportunity employer.
• Commitment to providing reasonable accommodations for individuals with disabilities.