Remote Otter LogoRemoteOtter

Customer Service Representative - Remote

Posted Yesterday
Customer Service
Full Time
TX, USA
15.50USD/hour

Overview

As a part of our Member Services team, you’ll impact the lives of everyday people and help them move from surviving to thriving with innovative digital personal finance solutions.

In Short

  • 100% work-from-home position
  • Starting pay of $15.50/hr
  • Monday-Friday schedules available
  • 4 X 10 shifts available, including weekends
  • Communicate with members via phone and email
  • Provide empathy and solutions to members' needs
  • Collaborate with the team to share knowledge
  • Document member interactions accurately
  • Career progression opportunities
  • Must reside in El Paso, Texas

Requirements

  • Minimum of 1 year of Customer Service experience
  • High school diploma or equivalent
  • Available for an 8-hour shift between 6am - 8pm
  • People-focused approach and solution mindset
  • Ability to handle high volume of inbound calls
  • Strong communication skills

Benefits

  • 401 (k) with employer match
  • Medical, dental, and vision with HSA and FSA options
  • Competitive vacation and sick time off
  • Access to wellness support
  • Up to $5,250 paid back on eligible education expenses
  • Pet care discounts
  • Financial support in times of hardship
  • Commitment to diversity and inclusion
Achieve logo

Achieve

Achieve is a leading digital personal finance company dedicated to helping everyday people transition from struggling to thriving through innovative and personalized financial solutions. By utilizing proprietary data and analytics, Achieve tailors its offerings, which include personal loans, home equity loans, debt consolidation, and financial education tools, to meet the unique needs of its members at every stage of their financial journey. The company prioritizes a compassionate and empathetic approach, treating individuals with care and respect rather than as mere account numbers. With a commitment to diversity and inclusion, Achieve fosters a supportive work environment for its over 3,000 employees, offering hybrid and remote work opportunities across the United States.

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