Customer Service Representative - Remote

Overview

Turning Point Global Solutions LLC (TurningPoint) is seeking a Customer Service Representative to join our Healthcare Provider Services team in support of our federal client. In this role, you will research and resolve provider inquiries in a timely and professional manner, delivering exceptional customer service to the healthcare provider community.

In Short

• Contribute to a flexible, adaptable, and team-focused work environment.
• Give and receive feedback constructively to support team growth.
• Participate in achieving team and operational goals.
• Support special projects and assignments as needed.
• Demonstrate and apply leadership skills as appropriate.
• Respond to incoming inquiries from providers via phone or in writing.
• Research and resolve inquiries promptly and professionally.
• Accurately document all inquiry activities in the designated reporting system.
• Utilize client operating systems effectively.
• Commit to ongoing learning and professional growth.

Requirements

• Strong verbal and written communication skills.
• Excellent reading comprehension and interpretive ability.
• Professional telephone etiquette.
• Strong research, analytical, and problem-solving abilities.
• Ability to organize and prioritize multiple tasks effectively.
• High school diploma or GED required.
• Minimum of one (1) year of customer service experience.
• Basic PC and keyboarding skills.
• Proficiency in Microsoft Office applications.
• Basic mathematical competency.

Benefits

• Competitive salary with annual performance bonus and merit increases.
• Comprehensive health benefits fully funded by the company.
• 401(k) retirement plan with company match.
• Paid time off plus holidays.
• Professional development opportunities.
• A collaborative and inclusive work culture.