Customer Service Representative - Remote

Overview

The Customer Service Representative will play a key role in supporting customers and faculty, ensuring a smooth experience with live online courses. This role primarily involves email, Zoom, and chat support, with phone support as needed.

In Short

• Provide timely, courteous assistance to customers via email, chat, Zoom, and phone.
• Support faculty in initiating Zoom courses and assisting customers with sign-in.
• Respond to phone inquiries and website form submissions.
• Log and track all customer interactions in Salesforce CRM.
• Partner with management to stay updated on services, policies, and procedures.

Requirements

• Familiarity with sales or marketing principles is a plus.
• Experience with Salesforce or other CRM platforms is beneficial.
• Fluent in English, with excellent written and verbal communication.
• Highly organized, detail-oriented, and able to manage multiple tasks.
• Tech-savvy and comfortable working primarily from a computer.

Benefits

• Opportunity for professional growth in a supportive environment.
• Impact customer experience positively.
• Collaborative and team-oriented work culture.