Live Chat Agent - Remote

Overview

As a Live Chat Agent, you will be the first point of contact for customers through our online chat system, providing excellent real-time support to ensure a seamless customer experience.

In Short

• Respond promptly to customer inquiries via live chat, email, and messaging platforms.
• Provide accurate information regarding services, billing, and order status.
• Troubleshoot issues and escalate complex cases to the appropriate department.
• Document all interactions in the customer service system.
• Maintain a professional, courteous, and empathetic approach to client communication.
• Meet daily performance and response time goals.

Requirements

• High school diploma or equivalent (post-secondary education preferred).
• Strong written communication and typing skills.
• Previous experience in customer service, help desk, or live chat support preferred.
• Ability to multitask, prioritize, and manage time effectively.
• Familiarity with CRM or ticketing systems is an asset.
• Must have a reliable internet connection and quiet workspace (for remote roles).

Benefits

• Work from the comfort of your home.
• Flexible working hours.
• Opportunity to grow within the company.
• Supportive team environment.