Live Chat Agent - Remote

Overview

We are looking for a dedicated and enthusiastic Live Chat Agent to join our fast-paced customer service team. In this role, you will be the digital voice of our brand, delivering real-time support and building positive relationships with customers through our online chat platform. Your mission is to ensure that every customer interaction is seamless, helpful, and leaves a lasting positive impression.

In Short

• Respond to customer inquiries promptly and professionally via live chat
• Resolve customer issues efficiently, ensuring a positive and empathetic experience
• Guide customers through website navigation and the use of our services or products
• Document customer interactions and feedback accurately in CRM systems
• Escalate complex issues to the appropriate team when necessary
• Identify recurring customer concerns and provide feedback to improve support processes
• Collaborate with other departments to resolve issues and share customer insights
• Stay updated on product features, service policies, and digital support tools

Requirements

• Prior experience in customer service, ideally in a live chat or online support role
• Excellent written communication skills with strong grammar and attention to detail
• Proficiency in using chat platforms and CRM systems (e.g., Zendesk, Intercom, Salesforce)
• Strong multitasking abilities—able to manage multiple chats while maintaining quality
• Ability to problem-solve quickly and make informed decisions independently
• A friendly, customer-first attitude with a focus on building loyalty
• Flexible availability, including evenings, weekends, and holidays as needed
• High school diploma or equivalent required; additional training or certification is a plus

Benefits

• Competitive hourly pay or salary
• Flexible shift scheduling and remote work opportunities
• Onboarding and continuous training support
• A supportive, team-oriented work culture
• Growth opportunities within the customer experience and operations departments