Remote Customer Service / Live Chat Agent

Overview

We are hiring a multitasking Remote Data Entry / Customer Service / Live Chat Agent to assist with real-time customer engagement while also managing backend data input.

In Short

• Engage with customers through live chat platforms and resolve inquiries
• Accurately enter customer information, order details, or case updates into CRM systems
• Follow scripts and support documentation to resolve FAQs
• Escalate complex issues and track follow-ups
• Perform data validation and ensure high levels of accuracy

Requirements

• U.S. Citizenship required
• Valid U.S. government-issued ID
• High school diploma required; additional training in communication or data entry preferred
• 1+ year of experience in chat support, data entry, or call center
• Ability to type at least 40 WPM with accuracy
• Strong written communication skills
• Familiarity with platforms like Zendesk, Intercom, or Freshdesk
• Reliable internet and a quiet, distraction-free workspace

Benefits

• Work from home flexibility
• Opportunity to develop skills in customer service and data management
• Engage with a diverse customer base