Remote Customer Service Agent

Overview

PeopleCert is looking for Remote Customer Service Agents who will be responsible for handling Customers' and Partners' technical, product and finance related queries through international inbound or outbound calls, chat, email and social media, demonstrating agility, empathy and ownership, ensuring outstanding customer experience.

In Short

• Handle customer inquiries through various channels.
• Ensure compliance with performance and service standards.
• Monitor and manage inbound requests.
• Train new partners and customers.
• Maintain a secure and orderly working environment.
• Collaborate effectively with team members.
• Adapt to a flexible customer-centric approach.
• Work in rotating shifts, including nights and weekends.

Requirements

• Bachelor’s degree in any discipline is an asset.
• Minimum 1 year experience in a similar role.
• Experience in certification or training fields is a plus.
• Passionate about customer service.
• Excellent command of English and Spanish.
• Advanced computer literacy required.
• Strong communication skills.
• Well organized and flexible in a fast-paced environment.
• Availability for 24/7 rotating shifts.

Benefits

• Monthly bonus based on performance.
• Dynamic and fun international work atmosphere.
• Free certification vouchers for employees.
• Complimentary coffee and tea.
• Opportunities for personal and professional development.
• 100% virtual hiring process.