Remote Online Exams & Customer Experience Assistant - English Speaking

Overview

Ready to drive seamless operations and deliver outstanding service to our customers? 🚀 We're seeking a Remote Online Exams & Customer Experience Assistant to provide top-tier support while ensuring exam integrity. As a key part of our agile team, you'll enhance the efficiency and excellence of PeopleCert’s global certification services. Join us and make an impact!

In Short

• Provide exemplary customer service to candidates, testing centers, and other stakeholders.
• Oversee the secure and fair conduct of certification exams.
• Execute administrative tasks related to exam registrations and scheduling.
• Maintain accurate and up-to-date records in our systems.
• Collaborate with cross-functional teams to improve operational efficiency.
• Work effectively in a team environment.
• Carry out reasonably allocated duties and tasks.
• Ensure alignment with company values.
• Availability to work in 24/7 rotating shifts.
• Possess a bachelor’s degree and relevant experience.

Requirements

• Bachelor’s degree in any discipline.
• Previous experience in a similar position.
• Experience in certification and exam fields is an advantage.
• Passionate about customer satisfaction.
• Excellent command of the English language.
• Advanced computer literacy required.
• Excellent interpersonal, verbal, and written communication skills.
• Well organized, self-driven, and flexible.
• Ability to work in a high-volume, fast-paced environment.
• Availability for rotating shifts, including nights and weekends.

Benefits

• Monthly bonus upon performance.
• Work in an international, dynamic atmosphere.
• Two free vouchers for certifications per year.
• Complimentary coffee and tea.
• Huge learning experience in a global environment.
• Constant personal and professional development.