Remote Online Exams & Customer Experience Assistant - French Speaking

Overview

Ready to drive seamless operations and deliver outstanding service to our customers? 🚀 We're seeking a Online Exams & Customer Experience Assistant to provide top-tier support while ensuring exam integrity. As a key part of our agile team, you'll enhance the efficiency and excellence of PeopleCert’s global certification services. Join us and make an impact!

In Short

• Provide exemplary customer service to candidates, testing centers, and other stakeholders.
• Oversee the secure and fair conduct of certification exams.
• Execute administrative tasks related to exam registrations and scheduling.
• Maintain accurate records and ensure compliance with procedures.
• Collaborate with cross-functional teams to improve operational efficiency.
• Work effectively in a team environment.
• Align work with company values of Quality, Passion, Integrity, and Innovation.
• Handle technical or procedural issues during exams.
• Available to work in 24/7 rotating shifts.
• Undergo background checks for SELT service.

Requirements

• Bachelor’s degree in any discipline is an asset.
• Previous experience in a similar position is preferred.
• Experience in certification and exam fields is an advantage.
• Passion for customer satisfaction.
• Excellent command of English & French.
• Advanced computer literacy required.
• Excellent interpersonal and communication skills.
• Well-organized and self-driven.
• Flexible to work in a fast-paced environment.
• Availability for rotating shifts, including nights and weekends.

Benefits

• Work from home opportunity.
• Engage in a dynamic team environment.
• Contribute to global certification services.
• Opportunity for professional growth.
• Be part of a company that values quality and integrity.