French Speaking Customer Service Agent - Remote

Overview

Mercier Consultancy is seeking a motivated French Speaking Customer Service Agent for a leading Electronics Company, with the opportunity to work remotely from Greece. In this role, you will support French-speaking customers by addressing their inquiries related to electronics products, troubleshooting issues, and providing exceptional service. Your job will involve collaborating with various departments to ensure customer satisfaction and effective resolution of inquiries. If you have a strong passion for technology and customer service excellence, we would love to have you on our team!

In Short

• Provide excellent customer service in French for inquiries related to electronics products.
• Assist customers with troubleshooting technical issues and product inquiries.
• Guide customers through product features, warranties, and return processes.
• Document customer interactions accurately for follow-up and quality assurance.
• Collaborate with technical teams to resolve complex issues and elevate customer experience.
• Stay updated on the latest product information and industry trends to provide knowledgeable support.
• Gather customer feedback to contribute to service improvements.

Requirements

• Fluency in French is required.
• Strong communication skills.
• Experience in customer service preferred.
• Technical knowledge of electronics products is a plus.
• Ability to work independently and manage time effectively.

Benefits

• Work remotely from Greece.
• Opportunity to work with a leading electronics company.
• Supportive team environment.
• Training and development opportunities.
• Flexible working hours.