Slovak Speaking Remote Customer Service Agent

Overview

Join Patrique Mercier Recruitment JP as a Slovak Speaking Remote Customer Service Agent for a prestigious IT firm and enjoy the flexibility of remote work along with the opportunity for fully paid relocation!

In Short

• Provide top-notch customer support to Slovak-speaking customers via phone, email, and chat.
• Diagnose and troubleshoot technical issues related to the company's products and services efficiently.
• Collaborate with technical teams to escalate and resolve complex problems.
• Maintain comprehensive records of customer interactions and support tickets within the CRM system.
• Participate in ongoing training and skill enhancement programs to stay updated on product knowledge.
• Gather customer feedback to suggest improvements in products and support processes.
• Contribute to team goals and initiatives to improve overall customer satisfaction.

Requirements

• Fluency in Slovak and English.
• Strong communication and interpersonal skills.
• Experience in customer service or technical support.
• Ability to troubleshoot technical issues.
• Familiarity with CRM systems.
• Willingness to participate in training programs.
• Team player with a customer-oriented mindset.

Benefits

• Fully paid relocation opportunity.
• Flexible remote work environment.
• Dynamic and innovative tech environment.
• Ongoing training and skill enhancement.
• Opportunity to contribute to customer satisfaction improvements.