Remote Customer Service Representative

Overview

An overview paragraph about the job

In Short

• Handle incoming customer inquiries via phone, email, or chat
• Provide accurate information about products, services, or orders
• Resolve customer concerns quickly and professionally
• Update customer accounts and document interactions in our system
• Escalate more complex issues to the appropriate team
• Follow company procedures and maintain a high level of service
• Meet daily or weekly performance targets, such as call response time or satisfaction scores
• Work with your team to improve customer service processes

Requirements

• Must live in the United States and be authorized to work
• High school diploma or equivalent required
• Strong communication and problem-solving skills
• Basic computer knowledge and ability to learn new systems
• Reliable internet connection and a quiet, professional home workspace
• Ability to multitask and work independently
• Previous customer service experience is a plus but not required

Benefits

• Work-from-home flexibility
• Paid training and ongoing support
• Competitive hourly pay
• Friendly team environment
• Opportunities for growth within the company