Remote Customer Service Representative

Overview

The Remote Customer Service Representative is responsible for maintaining a positive and professional attitude while assisting customers with their inquiries and complaints.

In Short

• Maintain a positive and professional attitude toward customers.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels.
• Acknowledge and resolve customer complaints.
• Know products thoroughly to answer questions.
• Process orders and requests.
• Keep records of customer interactions.
• Coordinate with colleagues as necessary.
• Provide feedback on customer service efficiency.
• Manage a team of junior representatives.

Requirements

• High school diploma or equivalent.
• Ability to remain calm under pressure.
• Comfortable using computers.
• Experience in customer support.

Benefits

• Confidential handling of personal information.