Remote Customer Service Representative

Overview

Williams Executive Search seeks enthusiastic Remote Customer Service Representatives to deliver exceptional customer experiences from home. This role is ideal for individuals with excellent interpersonal skills, who enjoy solving problems and assisting customers. Comprehensive training will be provided to equip you with all the necessary tools and skills to excel in this position.

In Short

• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve product or service problems by clarifying customer complaints, determining the cause, and providing the best possible solution.
• Maintain accurate records of customer interactions, comments, and complaints.
• Follow up with customers to ensure resolution and satisfaction.
• Provide feedback on customer trends and suggest improvements to enhance customer satisfaction.
• Adhere to communication procedures, guidelines, and company policies.

Requirements

• Excellent interpersonal skills.
• Ability to solve problems effectively.
• Strong communication skills.
• Experience in customer service is a plus.
• Detail-oriented with record-keeping abilities.

Benefits

• Comprehensive training provided.
• Work from home flexibility.
• Opportunity to assist and impact customer satisfaction.