Remote Customer Service Representative

Overview

The Customer Service Representative (CSR) at Copart provides exceptional service to customers, facilitating a unique experience through understanding and addressing their needs.

In Short

• Provide exceptional customer service to internal and external customers.
• Obtain the release of vehicles from various locations.
• Handle customer inquiries via phone, chat, and email.
• Utilize company resources to resolve customer issues.
• Maintain professionalism in all interactions.
• Focus on call quality and resolution efficiency.
• Support office functions as needed.
• Adapt to a fast-paced environment.
• Meet performance metrics based on customer interactions.
• Occasional overtime may be required.

Requirements

• One year of office support experience in a customer service role preferred.
• High School diploma required.
• Excellent customer service skills and attitude.
• Strong written and verbal communication skills.
• Proficient with office equipment and MS Suite.
• Attention to detail and problem-solving skills.
• Typing speed of 45 WPM.
• Professional appearance.
• Ability to multi-task effectively.
• Bilingual skills are a plus.

Benefits

• Medical/Dental/Vision coverage.
• 401k with company match.
• Employee Stock Purchase Plan.
• Employee Assistance Program at no cost.
• Vacation and Sick pay.
• Paid Company Holidays.
• Life and AD&D Insurance.
• Employee discounts and many other benefits.