Remote Customer Service Representative

Overview

The Remote Customer Service Representative (CSR) at Copart provides exceptional customer service to both internal and external customers, ensuring a unique customer experience through effective communication and problem-solving skills.

In Short

• Provide inbound phone support to Copart members.
• Facilitate a unique customer service experience.
• Measure performance based on call quality and productivity.
• Utilize company resources to meet customer needs.
• Work a 10 - 7 remote shift after training.
• Show empathy and professionalism in all interactions.
• Handle multiple tasks in a fast-paced environment.
• Occasional overtime may be required.
• Must have a high school diploma and customer service experience.
• Bilingual skills are a plus.

Requirements

• One year of office support experience in a customer service role preferred.
• Excellent customer service skills and attitude.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office applications.
• Attention to detail and problem-solving abilities.
• Computer proficiency with MS Suite.
• Typing speed of at least 45 WPM.
• Professional appearance.
• Ability to multitask effectively.
• Bilingual skills are a plus.

Benefits

• Medical/Dental/Vision coverage.
• 401k with company match.
• Employee Stock Purchase Plan (ESPP).
• Employee Assistance Program (EAP).
• Vacation and sick pay.
• Paid company holidays.
• Life and AD&D insurance.
• Employee discounts.
• Focus on diversity and inclusion.
• Opportunities for innovation and growth.