Remote Customer Service Representative

Overview

The Customer Service Representative (CSR) at Copart provides exceptional service to customers, facilitating vehicle releases and offering solutions to enhance customer experience.

In Short

• Provide exceptional customer service to internal and external customers.
• Obtain vehicle releases from various locations.
• Support office functions as needed.
• Communicate professionally via calls, chat, and email.
• Focus on call resolution and customer satisfaction.
• Utilize company resources to gather information.
• Maintain professionalism and a positive attitude.
• Occasional overtime may be required.
• Opportunity to work in a fast-paced environment.
• Embrace diversity and inclusion in the workplace.

Requirements

• One year of office support experience in a customer service role preferred.
• High School diploma.
• Excellent customer service skills and attitude.
• Proficient in written and verbal communication.
• Strong attention to detail and problem-solving skills.
• Computer proficiency in MS Suite.
• Typing speed of 45 WPM.
• Professional appearance and demeanor.
• Ability to multi-task effectively.
• Bilingual skills are a plus.

Benefits

• Medical/Dental/Vision insurance.
• 401k with company match.
• Employee Stock Purchase Plan (ESPP).
• Employee Assistance Program (EAP).
• Vacation and sick pay.
• Paid company holidays.
• Life and AD&D insurance.
• Employee discounts.
• Focus on diversity and inclusion.
• Opportunities for personal and professional growth.