Remote Customer Service Representative

Overview

This is an excellent opportunity for a Customer Service Representative to join a global, diverse team within a company that values collaboration, strong culture, and true teamwork.

In Short

• Respond promptly to inbound customer enquiries across email and phone.
• Provide accurate information and support on order status and product details.
• Make outbound calls to gather feedback on customer experiences.
• Maintain a positive, empathetic, and professional attitude when interacting with customers.
• Log and track all customer interactions using internal systems.
• Escalate complex issues to relevant team members.
• Collaborate with internal teams to address customer requests.
• Stay informed on company products and services.

Requirements

• Strong communication skills.
• Experience in customer service roles.
• Ability to handle inquiries with professionalism.
• Familiarity with customer service software.
• Problem-solving skills.

Benefits

• Work in a collaborative and supportive environment.
• Opportunity for professional growth.
• Engage with a diverse team.
• Contribute to a mission-driven company.