Customer Service Representative - Remote

Overview

The SilverRock Customer Service Representative is responsible for inbound and outbound phone calls, educating and answering questions regarding customer warranties while providing world-class customer service.

In Short

• Handle inbound and outbound calls regarding automotive warranties.
• Provide exceptional customer service and support.
• Educate customers about their warranty options.
• Resolve customer conflicts effectively.
• Work in a fast-paced call center environment.
• Collaborate with a high-functioning team.
• Maintain a positive attitude under pressure.
• Utilize problem-solving skills to address customer issues.
• Work remotely from an approved location.
• Participate in training and development opportunities.

Requirements

• High School diploma required; Associate or Bachelor’s degree preferred.
• 3+ years of experience in customer service.
• Experience in the automotive industry is a plus.
• Excellent verbal and written communication skills.
• Ability to thrive in a fast-paced environment.
• Strong problem-solving capabilities.
• Positive emotional resilience.
• Ability to work under time constraints.
• Team player with a collaborative mindset.
• Reliable internet and quiet workspace for remote work.

Benefits

• Work from home with flexible scheduling.
• Medical, dental, and vision insurance coverage.
• 401(K) and company-paid life insurance.
• Tuition reimbursement for professional development.
• Wellness program with cash incentives.
• Paid time off including holidays and wellness days.
• Opportunities for career growth and promotions.
• In-house gym and social events.
• Casual work environment.
• Great Place to Work Certified with positive employee feedback.