Customer Service Representative - Remote

Overview

The Customer Service Representative is responsible for assisting customers with pre and post-purchase inquiries, ensuring a great customer experience while handling sales support calls, emails, and texts.

In Short

• Assist customers with inquiries related to vehicle sales.
• Handle inbound and outbound communication effectively.
• Maintain ownership of customer inquiries until resolution.
• Coordinate rental truck inventory levels with maintenance.
• Execute customer communication protocols.
• Contribute to cost containment through inventory planning.
• Work cross-functionally with sales, operations, and asset management.
• Ensure compliance with company and regulatory policies.
• Demonstrate strong verbal and written communication skills.
• Work in a fast-paced environment with flexibility.

Requirements

• High school diploma or GED required.
• One year or more in sales and/or customer service experience.
• Bilingual in Spanish preferred.
• Goal-oriented and assertive.
• Ability to manage multiple tasks and set priorities.
• Self-motivated with a high level of initiative.
• Ability to create and maintain professional relationships.
• Strong customer service skills.
• Flexibility to adapt to changing conditions.
• Ability to focus on multiple projects simultaneously.

Benefits

• Comprehensive health and welfare benefits.
• Paid time off for vacation and illness.
• Life insurance and disability insurance options.
• 401(k) retirement savings plan.
• Equal Opportunity Employer.