Remote Customer Service Representative

Overview

Copart, Inc. is seeking a detail-oriented and professional Customer Service Representative to join our remote team, responsible for coordinating vehicle pickups and providing outstanding customer service.

In Short

• Coordinate release and pickup of vehicles.
• Communicate with body shops, vehicle owners, and insurance companies.
• Ensure accurate updates to vehicle files.
• Meet daily performance goals with 100+ calls and 60+ live lots processed.
• Participate in weekly team meetings via Teams.
• Follow all company policies and guidelines.
• Assist teammates as needed.
• Provide a professional virtual appearance.
• Work occasional overtime.
• Office equipment will be provided.

Requirements

• Minimum one year of office support experience in customer service.
• High school diploma or GED.
• Great communication skills.
• Typing speed of 45 WPM.
• Proficiency in Microsoft Office Suite.
• Strong attention to detail and problem-solving skills.
• Ability to multitask.
• Bilingual skills are a plus.
• Must have a quiet, distraction-free workspace.
• Must be able to work occasional overtime.

Benefits

• 100% remote work with company-provided equipment.
• Clear performance goals with daily feedback.
• Weekly team meetings for support.
• Medical/Dental/Vision benefits.
• 401k with company match.
• Employee Stock Purchase Plan.
• Paid vacation and holidays.
• Life and AD&D Insurance.
• Various employee discounts.
• Focus on diversity and inclusion.