Customer Service Representative - Remote

Overview

Join Voyage Canvas as a remote travel agent and embark on a journey to assist clients in creating memorable travel experiences while enjoying the flexibility of remote work.

In Short

• Provide exceptional customer service by responding promptly to inquiries via phone, email, and chat.
• Recommend travel destinations, accommodations, and activities based on client preferences.
• Stay updated on travel trends and relevant information for various destinations.
• Assist clients with necessary travel documents such as visas and insurance.
• Handle issues that arise during travel, ensuring minimal disruption.
• Maintain detailed records of client interactions and bookings using CRM software.
• Work remotely from anywhere with a reliable internet connection.
• Access to discounted travel rates and familiarization trips.
• Opportunities for professional growth and advancement.
• Flexible work hours to accommodate personal schedules.

Requirements

• Previous experience in a customer service or sales role, preferably in the travel industry.
• Excellent verbal and written communication skills in English.
• Strong attention to detail and ability to manage multiple tasks.
• Proven ability to handle stressful situations calmly.
• Proficiency in using computers and office software.
• A high school diploma or equivalent is required; a degree in hospitality or tourism is preferred.

Benefits

• Flexibility to work remotely.
• Access to travel perks and discounted rates.
• Health insurance and other employee benefits.
• Career development opportunities.
• Work-life balance with flexible hours.