Customer Service Representative - Remote

Overview

An exciting opportunity for a Customer Service Representative to work from home or the office, providing support for a premier supplier of home elevators.

In Short

• Manage inbound calls, emails, and messages in a timely manner.
• Allocate technicians for service visits and repairs.
• Handle customer complaints and escalate when necessary.
• Build customer loyalty through follow-ups.
• Book service offerings via outbound calls.
• Liaise with branch service personnel for efficient service.
• Record customer information into computer systems.
• Process payments for services.
• Offer additional products and services to customers.
• Assist with other duties as directed by management.

Requirements

• Bachelor’s degree in Business/Commerce.
• 2-4 years of direct customer service experience.
• Excellent verbal and written communication skills.
• Intermediate level skills in MS Office.
• Polite and courteous demeanor.
• Organized, multi-tasker, and detail-oriented.

Benefits

• Highly competitive salary paid weekly.
• HMO enrollment upon commencement.
• Additional HMO dependents added each year of service.
• 20 vacation days and 7 sick days per year.
• Annual performance bonuses and incentives.
• Annual salary reviews and increases.
• Free cooked rice, snacks, and hot drinks.
• Company polo shirts provided.
• Bright and cheerful open-plan work environment.
• Prestigious clients and friendly co-workers.