Customer Service Representative - Remote

Overview

The Customer Service Representative plays a critical role in ensuring seamless operations and client satisfaction. This individual will oversee the end-to-end management of client orders, resolve issues proactively, and maintain clear communication with clients, vendors, and internal teams.

In Short

• Address and resolve client issues, vendor errors, and shipping discrepancies promptly.
• Ensure all communication related to issues is completed within 24 hours.
• Review client orders to confirm properly formatted artwork, completeness, accuracy, and acceptable margins.
• Assess delivery timelines and ensure orders align with company standards.
• Schedule follow-up dates for special-action orders to guarantee on-time shipment.
• Maintain and update the Work-in-Progress (WIP) dashboard to ensure accuracy in delivery dates.
• Actively participate in weekly and monthly sales team meetings to share updates and insights.
• Engage in bi-monthly vendor meetings to strengthen partnerships and streamline operations.
• Contribute to scheduled staff meetings, providing feedback and updates on ongoing processes.

Requirements

• Strong organizational skills.
• Attention to detail.
• Ability to anticipate and resolve potential challenges.

Benefits

• Supportive working environment.
• Opportunity to join an established international company.