Customer Service Representative - Remote

Overview

The Cigna Group is a global health Service Company dedicated to helping people improve their health, well-being, and sense of security. We are seeking dedicated Customer Service Representatives who are genuinely interested in helping people during critical points in their lives.

In Short

• Answer inbound calls from members regarding medical claims, benefits, and eligibility.
• Handle an average of 40+ calls daily.
• Maintain customer focus to meet tailored needs.
• Resolve customer complaints with independent problem-solving skills.
• Meet or exceed call center metrics while providing accurate information.
• High School diploma or equivalent required.
• 2+ years of customer service experience is required.
• Strong organization and communication skills are necessary.
• Bilingual Spanish & English is highly preferred.
• Must have a dedicated workspace with a reliable internet connection.

Requirements

• High School diploma or equivalent.
• 2+ years of customer service experience.
• Intermediate proficiency in Microsoft Office Suite.
• Strong organization skills.
• Excellent written and verbal communication skills.
• Ability to remain calm in difficult situations.
• Teamwork and partnership skills.
• Dedicated workspace with no distractions.
• Reliable internet connection with specific speed requirements.
• Bilingual in Spanish & English is preferred.

Benefits

• Join a company dedicated to improving health and well-being.
• Opportunities for personal and professional growth.
• Work in a supportive and compassionate environment.
• Be part of a team that makes a difference in people's lives.
• Flexible work-from-home arrangements.