Customer Service Representative - Remote

Overview

The Customer Service Representative plays a critical role in ensuring seamless operations and client satisfaction. This individual will oversee the end-to-end management of client orders, resolve issues proactively, and maintain clear communication with clients, vendors, and internal teams. The role requires strong organizational skills, attention to detail, and the ability to anticipate and resolve potential challenges.

In Short

• Address and resolve client issues, vendor errors, and shipping discrepancies promptly.
• Ensure all communication related to issues is completed within 24 hours.
• Review client orders to confirm properly formatted artwork, completeness, accuracy, and acceptable margins.
• Assess delivery timelines and ensure orders align with company standards.
• Schedule follow-up dates for special-action orders to guarantee on-time shipment.
• Maintain and update the Work-in-Progress (WIP) dashboard to ensure accuracy in delivery dates.
• Actively participate in weekly and monthly sales team meetings to share updates and insights.
• Engage in bi-monthly vendor meetings to strengthen partnerships and streamline operations.
• Contribute to scheduled staff meetings, providing feedback and updates on ongoing processes.

Requirements

• 2 or more years in customer service. Branding, promotional products, or logistics industries could be advantageous.
• Experience with order management and client issue resolution.
• Familiarity with CRM systems and workflow management tools.
• Proficiency in Microsoft Office and related Customer related tools.
• Strong verbal and written English communication skills.

Benefits

• Join an established international company with a vibrant, friendly, and supportive working environment.