Customer Service Representative - Remote

Overview

The Customer Service Representative provides exemplary customer service and support to customers by proactively navigating and diagnosing customer needs, ensuring exceptional service delivery and contributing to Corteva's business success.

In Short

• Manage customer orders from initial contact to delivery.
• Handle routine and complex customer order activities.
• Facilitate resolution of customer complaints.
• Perform daily activities with a compliance outlook.
• Work with various internal departments and external partners.
• Utilize SAP SD module for order management.
• Demonstrate strong communication and negotiation skills.
• Adapt to different social styles in an international environment.
• Train and assist team members as needed.
• Contribute to a diverse and inclusive workplace.

Requirements

• At least 5 years of experience in customer service/sales administration.
• Proficiency in Italian and English.
• Strong PC skills, especially in MS Office and Excel.
• Ability to multi-task and prioritize effectively.
• Excellent interpersonal skills and adaptability.
• Customer service focus with a problem-solving mindset.
• Experience working in a fast-paced environment.
• Strong organizational and time management skills.
• Ability to collaborate with team members and external clients.
• Teaching skills and clarity in communication.

Benefits

• Opportunity to work with a global industry leader.
• Challenging work assignments for skill growth.
• Diverse and inclusive work environment.
• World-class benefits and competitive salary.
• Performance-driven culture focused on efficiency.