Customer Service Representative - Solar Account - Remote

Overview

As a Customer Service Representative, you will ensure a seamless customer experience by verifying critical customer information and maintaining the accuracy of customer processes.

In Short

• Engage in regular coaching and implement feedback for continuous improvement.
• Maintain reliable attendance and adhere to work schedules.
• Deliver exceptional customer care with high accuracy and efficiency.
• Foster professional relationships within the team and organization.
• Participate in team engagement and contribute to knowledge sharing.
• Commit to quality improvement and attend scheduled QA sessions.
• Achieve performance targets and meet Key Performance Indicators (KPIs).

Requirements

• At least two years of college education in any field of study.
• Experience using Salesforce or a similar CRM platform.
• Strong attention to detail and ability to follow established processes.
• Comfortable working in a fast-paced, performance-driven environment.
• Effective communication and collaboration skills.
• Basic proficiency in Microsoft Office and/or Google Workspace tools.
• Data analysis and basic reporting skills.

Benefits

• Competitive salary with opportunities for career growth.
• Medical and dental insurance with free dependent coverage.
• Group life insurance for peace of mind.
• Paid time off (PTO) for work-life balance.
• Outstanding career growth opportunities.
• A fun, innovative, and energetic team culture.
• Skills and leadership development programs.
• Free meal for onsite employees.