Customer Service Representative - Patient Accounts - Remote

Overview

The Customer Service Representative for Patient Accounts is responsible for responding to and resolving inquiries from patients regarding their bills, providing exceptional service and support.

In Short

• Responds to patient inquiries via telephone, mail, email, and in person.
• Accesses billing systems and relevant databases to assist patients.
• Operates within protocols for a call distribution center.
• Processes patient correspondence and communications.
• Requires a high school diploma and three years of relevant experience.
• Knowledge of third-party insurance and medical terminology is essential.
• Demonstrates excellent customer service and problem-solving skills.
• Works collaboratively with patients, physicians, and staff.
• Part of a diverse community striving for respect and care.
• May have a signing bonus available.

Requirements

• High School Diploma required.
• Three years of customer service experience, preferably in a medical setting.
• Knowledge of medical terminology and insurance processes.
• Strong communication and interpersonal skills.
• Proficiency in computer skills.
• Ability to deal effectively with the public and team members.
• Problem-solving abilities are crucial.
• Respect for diversity and commitment to patient care.

Benefits

• Opportunity to work in a leading health system.
• Collaborative and supportive work environment.
• Potential signing bonus for eligible candidates.
• Comprehensive training and development programs.
• Commitment to respect and diversity in the workplace.
• Access to health and wellness resources.
• Engagement in a community-focused organization.
• Career advancement opportunities within the health system.