Customer Service Representative - Remote

Overview

The Customer Service Representative at Lenders One is responsible for conducting credit investigations and providing excellent customer service through inbound and outbound calls.

In Short

• Provide excellent customer service through calls.
• Analyze verification requests and manage supplement requests.
• Direct inquiries to appropriate departments.
• Process sensitive personal information with discretion.
• Provide timely and accurate information to customers.
• Investigate credit and financial information.
• Review and interpret credit reports.
• Adhere to compliance regulations.
• Maintain knowledge of products and services.
• Answer calls promptly.

Requirements

• Experience in the mortgage services industry.
• Strong understanding of credit services and regulations.
• Customer service experience.
• Understanding of foreclosure and bankruptcy issues.
• Excellent communication and problem resolution skills.
• Experience in a fast-paced environment.
• Proficiency in Microsoft Office.
• Bilingual is a plus.

Benefits

• Competitive salary based on experience.
• Comprehensive insurance plans.
• Paid holidays and 28 days of paid time off per year.