Customer Service Representative - Remote

Overview

We are looking for a dynamic and customer-focused individual to join our team as a Customer Service Representative. This remote role supports both B2B and B2C customers across various product lines including luxury goods and smart home technologies.

In Short

• Remote position with equipment provided.
• Manage inbound calls and emails for product and technical support.
• Deliver premium customer experience.
• Assist customers with connectivity and IoT-related issues.
• Process and validate customer orders.
• Accurately log customer interactions.
• Participate in training and team meetings.
• Must meet remote work requirements.
• Minimum 2 years of experience in customer service.
• Strong communication and multitasking skills.

Requirements

• High school diploma or equivalent.
• Minimum 2 years of experience in a contact center.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office.
• Comfortable using multiple systems and adapting to new technologies.
• Preferred: Associate’s or Bachelor’s degree.
• Experience with ERP systems.
• Familiarity with IoT and smart home devices.
• Bilingual in Spanish or French is a plus.

Benefits

• Comprehensive health plans.
• 401(k) program with company contribution.
• Product discounts.
• Flexible time off benefits.
• Inclusive fertility/adoption benefits.
• Employee Resource Groups for support.
• Career and professional growth opportunities.