Patient Access Schedule Agent (Partially Remote)

Overview

The Patient Access Schedule Agent is responsible for handling incoming and outgoing calls to schedule patient appointments and manage related financial information, working within a healthcare setting.

In Short

• Partially remote position, working Monday through Friday from 12:00 PM to 4:00 PM.
• Handles incoming phone calls from patients, families, and providers.
• Makes outbound calls to schedule appointments with specialists.
• Secures necessary patient information for scheduling.
• Processes updates to patient insurance and demographic info.
• Collects patient liabilities prior to service.
• Schedules in-office procedures as needed.
• Requires strong communication and interpersonal skills.
• Preferred experience in scheduling and healthcare.
• $3000 sign-on bonus available for new hires.

Requirements

• High school diploma required; associate’s degree preferred.
• English speaking, reading, and writing skills required.
• Strong intrapersonal and communication skills required.
• Previous scheduling and/or phone customer service experience preferred.
• Bilingual skills preferred.

Benefits

• Competitive hourly wage with a hiring range of $20.94 - $33.59.
• Potential for a signing bonus.
• Opportunity to work in a supportive healthcare environment.
• Be part of a large team dedicated to patient care.
• Professional development opportunities.