Patient Access Representative - Radiology Scheduling (Remote)

Overview

The Patient Access Representative for Radiology Scheduling plays a crucial role in assisting and educating patients and providers regarding access to services, ensuring a positive experience through various communication channels.

In Short

• Assist patients and providers with accessing services
• Handle inbound and outbound calls, online chat, and emails
• Resolve issues and facilitate scheduling and registration tasks
• Document service interactions according to guidelines
• Identify trends impacting patient services
• Meet performance standards consistently
• Maintain knowledge of industry standards and policies
• Work collaboratively with team members and leadership
• Provide exceptional customer service
• Participate in process improvement initiatives

Requirements

• High School Diploma or equivalent
• 2 years of relevant experience in a related field
• Preferred: Associate’s degree and 1 year of customer-facing experience
• Experience in a high-volume call center or medical billing environment
• Knowledge of insurance and claims processing
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Proficient in using various communication tools
• Commitment to quality and patient satisfaction
• Willingness to adapt to changes in procedures and policies

Benefits

• Comprehensive benefits package
• On-demand pay program
• Discounts on various services and products
• Optional identity theft protection and insurance options
• Retirement options with contributions and matching
• Support for work/life balance
• Opportunities for professional development
• Commitment to diversity and inclusion in the workplace
• Supportive work environment
• Advocacy for equity in patient care