Patient Access Representative - Full Time - Remote

Overview

The Patient Access Representative is responsible for greeting patients, scheduling appointments, and ensuring accurate patient registration and insurance verification while maintaining confidentiality and providing excellent customer service.

In Short

• Greet patients and guests courteously, both in person and over the phone.
• Initiate scheduling appointments and completing the check-in process.
• Verify patient identification and demographic data for medical records.
• Conduct point-of-service collections and explain insurance benefits.
• Gather and input patient demographic and financial information accurately.
• Provide excellent customer service to patients and their families.
• Balance cash drawer and prepare deposit slips at the end of shifts.
• Adapt communication style to respect patient privacy and needs.
• Remain knowledgeable on laws and regulations pertaining to healthcare access.
• Collaborate with other departments to enhance patient satisfaction.

Requirements

• High school diploma or equivalent; Associate’s degree preferred.
• One year of related experience in healthcare or customer service.
• Computer skills for data entry and information retrieval.
• Effective verbal and written communication skills.
• Strong interpersonal and clerical skills.
• Knowledge of healthcare insurance benefits and billing regulations.
• Ability to handle high-stress situations professionally.
• Good organizational and time management skills.
• Ability to exercise judgment in difficult situations.
• Certifications in healthcare access preferred.

Benefits

• Opportunity to make a difference in patient care.
• Work in a supportive and collaborative environment.
• Access to ongoing training and professional development.
• Comprehensive benefits package.
• Recognition as an Employer of Choice.
• Ranked as a top workplace in healthcare.
• Commitment to diversity and inclusion in the workplace.
• Access to resources for work-life balance.
• Opportunities for advancement within the organization.
• Engagement with a diverse patient population.