Senior Denials and Follow-up Representative - Remote

Overview

The Senior Denials and Follow-up Representative at Ochsner Health is responsible for supporting various aspects of the Revenue Cycle, ensuring financial security for patient accounts by managing billing, collections, and denials while providing excellent customer service.

In Short

• Provide support in Revenue Cycle areas such as billing and collections.
• Ensure financial security of patient accounts.
• Communicate effectively with patients regarding their financial responsibilities.
• Work on verifying benefits and obtaining authorizations.
• Handle denied claims and provide financial counseling.
• Maintain high standards of customer service.
• Demonstrate strong problem-solving skills.
• Utilize computer skills for data entry and information retrieval.
• Exhibit sound judgment in complex situations.
• Support the business office in reducing bad debt.

Requirements

• High School diploma required; Associate's degree preferred.
• 4 years of experience in healthcare or revenue cycle roles.
• Strong verbal and written communication skills.
• Proficiency in Windows applications and specific software packages.
• Excellent organizational and time management skills.
• Ability to handle multiple tasks and interruptions effectively.
• Good analytical skills with attention to detail.
• Customer service experience is essential.
• Ability to work independently and prioritize tasks.
• Familiarity with healthcare regulations and compliance.

Benefits

• Work in a leading not-for-profit healthcare provider.
• Opportunity to make a positive impact on patient care.
• Comprehensive benefits package.
• Employee engagement and development opportunities.
• Recognition as a top workplace in healthcare.
• Inclusive work environment.
• Access to professional training and certifications.
• Supportive team culture.
• Flexible work arrangements.
• Commitment to diversity and inclusion.